FAQs
How to Apply Wall Stickers
ferm LIVING wall stickers are easy to apply. Each wall sticker comes with instructions and a plastic scraper. They are not suitable for use on raw concrete or exposed brickwork. The wall stickers are easily removable. In the rare case that a surface is damaged upon removal of the sticker, ferm LIVING and ferm LIVING Australia cannot be held responsible. For detailed instructions, click here to download a PDF. Or click here for an instructional video.
Measuring for wallpaper
Measure the height of the wall and add the pattern repeat plus 20cm wastage. For example, if the wall is 2.5m high, add the repeat of 53cm plus 20cm. 2.5m + 53cm + 20cm = 3.23m Multiply by the width of the wall. For example, if the wall is 3m wide, 3.23 x 3 = 9.69m. Divide by the size of the roll (10m x 53cm = 5.3) = 1.83, so you will need 2 rolls to cover a wall this size. You should always allow for additional wastage, so if your calculation is close to a round figure, it is a good idea to buy an extra roll.
You can also find wallpaper calculators on the internet or ask at your local hardware shop.
How to Wallpaper Collection No. 1
Putting wallpaper up requires a bit of research and preparation. Please click here to download a PDF with instructions on how to apply wallpaper and a list of supplies that you will need to get started. Please see the manufacturer's instructions on the label included with the wallpaper packaging.
How to Wallpaper Collection No. 2
WallSmart is a new generation of non-woven wallpaper that is designed for easier hanging than traditional wallpapers. Apply the paste directly to the wall with a brush or roller and hang the sections by butting the edges tightly together. Use wallpaper paste for a non-woven wallpaper quality. WallSmart wallpaper is washable.
Please see the manufacturer's instructions on the label included with the wallpaper packaging.
Purchase Order
You can place an order on this site by clicking the "Add to Shopping Cart" links and by clicking the "View Cart/Checkout" and "Continue to Payment Page" links. If you have entered an email address you will receive an email confirmation of your order. Alternatively, we will post an order confirmation to you. Your order may be unsuccessful due to unavailability of stock or your payment details being incorrect or not authorised.
If your item is marked out of stock, please contact us at orders@fermliving.com.au and we will give you an estimate of the delivery date.
Our shopping cart accepts credit cards. If you would prefer to pay by direct deposit, please contact us by email at info@fermliving.com.au or phone us on 0425 327 107 or (02) 9817 0457.
GST
The prices shown on this website include GST.
Delivery
We deliver to anywhere in Australia. Delivery of all products (except tea towels) is by Express Parcel Post unless you would prefer a courier. Please contact us if that is the case. Tea towels are sent by ordinary post unless you prefer otherwise. Delivery costs are:
Wallpaper 1-2 rolls $10
3-4 rolls $15
5-6 rolls $25
Stickers 1 sticker $9.85
2 stickers $15
3 stickers $19
4 stickers $22
We will usually post goods within a couple of days of receiving your order. Please allow up to 10 days for delivery, just in case we or Australia Post are experiencing delays. To check the progress of your order after 10 days please send us an email at orders@fermliving.com.au
Returns and Faulty Goods
We will refund within 14 days of delivery date, less delivery charges, provided the product is in its original condition and returned in undamaged packaging. Please email us at info@fermliving.com.au before returning the product to us so that we can give you a return code. It is your responsibility to pay the costs of return Express Parcel Post and to insure the goods. We are not responsible for lost packages.
If your goods arrive damaged or are otherwise faulty, please contact us within 7 days of receipt of the goods at orders@fermliving.com.au. Please keep the goods and all packaging. We will arrange for the return of the damaged goods and for replacements to be sent to you
Wholesale and Designer Enquiries
If you are a retailer or a designer and would like to enquire about pricing, please contact us for more information at info@fermliving.com.au or phone 0425 327 107 or (02) 9817 0457.
Samples
We offer small wallpaper samples so that you can see for yourself the colours and quality of ferm LIVING's wallpapers. Please contact us at info@fermliving.com.au to arrange for some samples to be posted to you. (Max 5)